Returns

Idaten Productions is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Idaten Productions offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Note that if the order shipping details were incorrect, or if the customer ordered the wrong size or color.

More About DTG Printing

DTG (direct-to-garment) printing is like using a regular printer, but on t-shirts. Designs are printed directly onto the garment and absorb into the fabric.

We use the DTG method for most of our t-shirts. That’s because it yields quality prints, it’s cost-effective for one-off orders, and there’s almost no limit to the colors and fine detail you can use in your designs.

DTG inks are eco-friendly, CPSIA-compliant, non-toxic, non-hazardous, and soluble in water. They’re free from heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE).